~ First, contact us to let us know what the problem is.

~ Our water systems have a warranty for for defects in manufacture, up to one year for housings, and 90 days for cartridges.

~ For the redox and carbon single or dual kitchen units, travel unit and shower purifiers we sell, if a return is needed, upon timely return of any intact unused items, a refund of 90% of the product cost of those items (not including shipping cost) will be issued through our payment processor.

~ Other more complex flow through units, reverse osmosis units and whole house units are custom prepared for the customer and not returnable unless there is a special circumstance, such as a manufacturing defect or damage in transit.

~ If justifiable, a refund of the price less 10% for retrofitting may be issued within 30 days of purchase for a flow through water system housing that has been used. However, unless there is a manufacturing defect, we cannot issue a refund for used cartridges, travel units or shower units, which are not resalable. 

~ Both delivery and any return shipping costs will be paid by the customer, unless we determine otherwise according to circumstances.

You can purchase the products presented at any of our websites with confidence of their quality and of the integrity of the companies that provide them.

 

• For all products: We (Natural Health Enterprises the seller, or CRYSTAL QUEST® or AquaWizard, the manufacturer) are not responsible or financially liable for any water damage, property damage, or personal injury, direct or indirect, that may occur from normal and correct use of the products we sell, catastrophic failure of the products we sell, failure to properly connect the units to the water supply lines, and/or failure to understand and observe the proper water pressure ratings and requirements for these units.  Use and install all of our products solely at your own risk.

 

• Do not expose any of these units to freezing temperatures (<33 degrees Fahrenheit) or direct sunlight (UV rays).

 

• All plumbing work and connecting of these units to the water supply is done at your own risk. Most CRYSTAL QUEST® products are intended for professional installation and/or professional initial setup.

 

• This is especially important when installing undersink units, all reverse osmosis units, undersink filters, water coolers, water softeners, all backwashing units, and whole house water filter systems - which are always connected to a high pressure water line. Always check all connections for leaks periodically.  CRYSTAL QUEST® is not responsible for any leaks or water damage whatsoever.

 

• All systems must be inspected by a professional installer prior to installation to eliminate any possible assembly error, and checked for component damage, parts, and fittings, to avoid system malfunction and possible property damages.

 

• We are not responsible for any damages, direct or indirect, that may arise from the use or catastrophic failure of these products. Use all products at your own risk.

 

• For all products, determination of product suitability, application use of the product, and the fitness of a product for a particular purpose is the sole responsibility of the buyer. Buy and use at your own risk.

 

• Electrical Products: For all electrical products use only as directed and follow all manufacturer’s directions and warnings.  For your safety, always plug only into a properly installed GFCI outlet.  If you do not have one, you need to obtain one.  We are not responsible for any property damage or personal injury, incidental or consequential, that may arise from the use and/or failure of any of our products.

 

• UV Disinfection Systems: Although these units are proven to be highly effective when functioning correctly and operated according to the manufacturer's directions and operating parameters (including 95% UV transmittance of the water), these systems are not to be used for drinking "infectious water". Use all UV systems at your own risk.

 

• Water Filtration/Conditioning Products: All water filters, water coolers, water filter cartridges, RO membranes, specialty cartridges, and water conditioning products used for human (or animal) contact or consumption are intended to be used to improve the quality of safe and potable, non-infectious, non-polluted drinking water. Use at your own risk.

 

• Information Disclaimer: All information, product claims, and statements are made in good faith and believed to be true, and are offered for your evaluation and verification only. For all products, determination of suitability, application use, and fitness for a particular purpose is the sole responsibility of the buyer. Due to the almost infinite number of parameters and variables that are involved with your particular application, water quality, and operating conditions, we can only suggest what we believe would work well for your application based on our interpretation of what you convey to us. You may or may not get the exact results that you wanted or expected. We assume no liability or responsibility for your water filtration results. This is solely your responsibility.